FAQ

Frequently Asked Questions

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Why are rates different for different products?

Rates of certain products such as currency notes are heavily dependent on demand and supply in the local market. Other products such as forex cards, wire transfers, and demand drafts do not have a physical footprint and therefore they are not dependent on demand and supply in the local market.
The demand for foreign currency in India generally exceeds the supply and as a result, foreign currency notes are often available at much worse rates than alternatives such as forex cards. At times these products are not available at all. Apart from this, the rates of different products vary since our channel partners provide us with different rates for different products.

How much is the GST/SGST on Foreign Currency Conversion?

As stipulated by the Government of India, any conversion from one currency to another - sale, encashment & remittance will be charged a GST/SGST on the gross amount of currency exchanged as per the following slabs:
- 0.18% of the gross amount of currency exchanged for an amount up to Rs 100,000, subject to the minimum amount of Rs 45
- Rs 180 and 0.09% of the gross amount of currency exchanged for an amount of rupees exceeding Rs 100,000 and up to Rs 10,00,000
- Rs 990 and 0.018 % of the gross amount of currency exchanged for an amount of rupees exceeding Rs 10,00,000, subject to a maximum of Rs.10,800/-

Do I have to pay any advance amount to guarantee the rate applied to my order?

Orders on www.Money Zone..com require an advance deposit of 2% of the total order value to freeze the rate for 3 working days. On the last step of order placement, you will be required to make this payment through our secured payment gateway using credit/debit cards or net banking.

What are the different RBI schemes under which one can buy/ remit forex?

Leisure Travel/ Personal Visit
This scheme covers travel for vacation, meeting family/ friends, etc.
Business Travel
This scheme allows you to buy forex for:
* International business travel sponsored by firms/companies/organizations in India.
* Participation in International conferences/ seminars that are of a scientific, technical, or educational nature.
* Specialized training/study tours sponsored by institutions or undertaken by professionals like Doctors.
Emigration
This scheme allows you to buy/ remit forex for permanent relocation overseas
Education
This scheme allows you to buy/ remit forex for tuition fees, boarding, maintenance expenses, books, etc.
Medical Procedure/ Medical Expenses
This scheme allows you to buy/ remit forex for:
* Resident Indian going abroad for Medical Treatment/Check Up.
* Resident Indian fell sick after proceeding abroad
* Attendant accompanying patient
Maintenance of a Close Relative Abroad
This scheme allows you to buy/ remit forex to support a close relative staying abroad.
Purchase of Real Estate Abroad
This scheme allows you to buy/ remit forex to purchase property abroad
Investment in stocks/ Other foreign investments
This scheme allows you to buy/ remit forex to open a brokerage/ bank account abroad to invest in foreign equities or other financial instruments traded abroad
Send a Gift or Donation
This scheme allows you to buy/ remit forex to send a gift abroad or make a donation to an organization abroad
Personal Transfer to own bank account abroad
This scheme allows you to transfer money from your Indian bank account to a foreign bank account that is in your name

What is Money Zone.'s cancellation policy?

Forex orders, where neither the full payment nor the refundable rate guarantee deposit has been paid, can be canceled without any charge. In case a refundable rate guarantee deposit has been received against a forex order to hold the forex rates, canceling the order would result in the forfeiture of the refundable rate guarantee deposit. In case a Forex order is canceled after the full payment against the same is received, Money Zone. would refund the total amount paid after the cancellation fee amounting to 2% of the order total.

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